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Bill Lafferty
Writing
AI
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Essays
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Language Service Providers (LSPs)
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Solutions Architecture
AI
T+AI: A Different Approach to Quality Translation
Flip the MTPE model: qualified translators do the first pass, and AI runs rule-based quality checks afterward.
Two Lanes, Different Strides
Lessons from building a localization advice app with AI, and what happened when it went head to head with Claude.
The Rubber-Stamped Half: When Automated QA Approves What Still Needs Post-Editing
An AI QA tool auto-approved machine translation that human reviewers had corrected. Why AI in quality workflows still needs verification.
Essays
The Em Dash Crisis
Why AI writing is full of em dashes, with a digest of 12 articles and papers on where the habit comes from.
Tame Your Technology
Devices now reach into every corner of daily life. A few practical habits for keeping them in balance.
Is There a Cost to Hyper Focus?
A dinner reservation rehearsed in French, and what tunnel vision in Nice says about how we are all heads down on AI.
Language Service Providers (LSPs)
LSPs and Differentiation
Cost, quality and speed are table stakes. What sets an LSP apart is the value it adds in between, and how buyers can spot it.
Solutions Architecture
Signals from Solutions Architects
Why the hardest part of a solutions architect's job is delivering bad news, told through a battleship and a lighthouse.
Systems Consolidation Can Work
Rigid connectors can't keep up with fragmented content. Orchestration is what turns a cluster of tools into an ecosystem.
Field-Level vs Entry-Level Localization
Two confusing CMS terms explained with Contentful examples, and how to choose between them for your localization program.
Happy Paths with Blackbird.io: Zendesk Guide
Localizing 50 Zendesk help articles two ways: a traditional TMS and LSP setup versus a no-code Blackbird workflow, and the tradeoffs between them.